At vinosshop, we take pride in our handmade photo frames, décor, and jewelry. If you’re not completely satisfied, here’s how we handle returns:
1. Eligibility
✔ Acceptable Reasons:
- Damaged during shipping (must report within 3 days of delivery)
- Incorrect item shipped
- Major defects (e.g., structural flaws)
✖ Non-Returnable:
- Custom/made-to-order pieces
- Final sale items (marked “non-refundable”)
- Items altered after delivery
2. Timeframe
- Returns: Within 14 days of delivery
- Refunds: Processed within 5 business days after we receive the item
3. Return Process
Step 1: Email us at [email protected] with:
- Order number
- Photos of the issue (for damaged items)
Step 2: We’ll email:
- A return authorization (if approved)
- Shipping instructions
Step 3: Pack items securely in original packaging* and ship to:
[Your Return Address]
*⚠️ Unprotected returns may be denied.
4. Refund Methods
| Situation | Refund Type |
|---|---|
| Faulty/Damaged | Full refund + return shipping |
| Non-defective return | Item cost only (minus shipping) |
| Unreturnable damage | Store credit or repair option |
5. Exchanges
Prefer an exchange? Include a note with your return requesting:
- Size/color preference
- Alternative product (subject to availability)
6. International Returns
- Customer covers return shipping
- May be subject to customs fees
Questions?
📩 Contact:[email protected]
⏳ Response time: 24–48 hours