At Vinosshop, we carefully package each handmade item to ensure it reaches you safely. Please review our shipping guidelines before placing your order.
1. Processing Time
- Ready-made Items: 3-5 business days after order confirmation
- Custom/Made-to-Order Pieces: 2-3 weeks (we’ll email progress updates)
2. Shipping Options & Costs
| Destination | Service | Delivery Time | Cost |
|---|---|---|---|
| Domestic (U.S.) | USPS Priority | 2-3 business days | $6.99 |
| Domestic (U.S.) | FedEx Ground | 1-5 business days | $8.99 |
| International | DHL Express | 5-10 business days | Calculated at checkout |
Enjoy free shipping on all orders when you spend €100 or more!
3. nternational Shipping
• Customs Fees: Buyer’s responsibility (we declare the full value)
- Prohibited Items: Some countries restrict wood/plant materials (check local laws)
4. Packaging
All items are shipped in:
✓ Recyclable kraft boxes
✓ Protective bubble wrap
✓ Hand-signed thank-you card
5. Order Tracking
- You’ll receive a tracking link via email when your order ships
- Allow 24 hours for tracking to activate
6. Shipping Issues
Lost/Damaged Packages? Contact us within:
- 7 days (domestic)
- 14 days (international)
Include in your email:
- Order number
- Photos of damaged items/packaging (if applicable)
7. Holiday Schedule
No shipping on:
- December 24-January 2
- July 4th
- Labor Day
Contact Us
For urgent shipping questions:
📩 [email protected]
⏳ Response time: 24 hours